Description : IT Support Officer. Company : Law Partners. Location : Sydney NSW

Posted: 01/12/2022 Closing Date: 30/01/2023 Job Type: Permanent - Full Time Location: Sydney CBD Job Category: IT

At Law Partners our mission is to help more Australian's get the compensation they deserve!

Absolute client care drives everything we do at Law Partners so you'll need to be confident working in a very fast-paced, client-centric environment. You’ll also be working with a relatively young team of very driven, high-achieving lawyers, paralegals. managers and staff who are absolutely passionate about what they do.

Job Description

Duties will include:

• Work with a team to provide first line support for all IT related Issues (in person or over the phone)
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring, maintaining & resolving issues with computer systems and networks
• Diagnosing system errors and other issues
• Responding in a timely manner to service issues and requests
• Taking ownership of issues and driving them to completion
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Training new staff
• Writing and revising training manuals for our knowledge base
• Upkeep and support of Microsoft based Server environments including AD, SQL, O365, SharePoint online and file and print services
• Maintain the IT Asset Register & IT Service desk

The Benefits:

• A generous remuneration package
• Genuine career progression opportunities in a firm on track to double in size
• A commitment from the firm to continue to develop your technical and leadership skills
• A rewarding role with a healthy work/life balance.
• We have a flexible WFH policy
• Benefits such as your birthday off, Xmas Party, Xmas Gift, Team Events etc

contact Mark Jones on 0401 001 592 for more information.

Desired Skills and Experience

Preferred Skill Set & Experience:

• Minimum 6 months-2 years experience
• Knowledge of Server 2012 & 2019 & 2022
• Knowledge of Windows Active Directory
• Knowledge of Azure Active Directory
• Knowledge of Microsoft Intune / Endpoint Manager
• Experience with creating Azure virtual machine, backups & restores
• Management of users on Office 365
• Experience with VMware & Hyper V Servers
• Experience in supporting Windows 10 & Microsoft Office
• Some experience with cloud based phone systems
• Some experience with Windows PowerShell scripting

To be successful in this role you will need:

• A genuine passion for all things IT including hardware, software and networking
• A suitable IT qualification from TAFE (or similar)
• Excellent problem solving skills and the ability to explain solutions to non-technical users.